ace87 Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how ace87 collects, uses, and stores your data.
ace87 ("we", "us", or "platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use the ace87 website and services, how that information is used, how it is kept safe, and what rights you have.
By creating an account or using the services at ace87, you are considered to have accepted the terms of this policy. If you do not agree with this policy, please refrain from using our services.
What Information We Collect
ace87 collects two types of information: information you voluntarily provide, and information collected automatically.
Personally Identifiable Information
- Full name and date of birth
- Email address
- National ID card or passport number (for age verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay number or bank details)
Automatically Collected Information
- IP address and device identifier
- Browser type and version
- Login time and session information
- Site navigation and click data
- Data obtained from cookies and web beacons
Gaming Activity Information
- Betting history and amounts
- Win and loss records
- Bonus and promotion usage details
- VIP level and rewards-related information
Communication-Related Information
- Records of live chat conversations
- Complaints and requests sent by email
- Customer service ticket details
- Responses provided in surveys or feedback forms
Purpose of Information Use
ace87 uses the information collected about you for the following legitimate purposes. We never use your information for unsolicited or irrelevant purposes.
Account Management and Verification
Your personal information is used to complete your registration process, verify identity and age (the "KYC" process), keep account login secure, and send account-related notifications. Only those aged 21 or above may participate in online betting services in Bangladesh.
Financial Transaction Processing
Your payment information is used to carry out deposits and withdrawals, prevent fraud, and comply with anti-money laundering ("AML") regulations. All financial data is transmitted securely via SSL encryption.
Providing Customer Service
We use your contact information to resolve your issues quickly, provide assistance via live chat, and respond by email. Our support team is available 24/7 to provide service in Bengali.
Service Improvement and Personalization
Gaming activity and navigation data are analyzed to improve the gaming experience, send relevant bonus offers, resolve technical issues on the platform, and display content according to user preferences.
Ensuring Responsible Gaming
Your gaming information is used to identify unusual gaming behavior and to effectively manage responsible gaming tools (such as deposit limits and self-exclusion).
Data Storage and Security
ace87 follows the highest industry standards to protect your information. Our security measures protect your privacy from both a technical and administrative standpoint.
SSL Encryption
256-bit SSL encryption is used for all data transmissions, protecting your information from third-party access.
Secure Servers
Your information is stored in secured data centers accessible only to authorized personnel.
Access Control
Two-factor authentication (2FA) and role-based access control keep your account secure.
Data Retention Period
ace87 retains your personal information only for as long as necessary. Even after an account is closed, some information (such as transaction records) may be retained for a specified period due to regulatory and legal obligations. Once that period has passed, the information is securely deleted or anonymized.
Sharing Information with Third Parties
ace87 never sells your personal information or transfers it to third parties for advertising purposes. However, some information may be shared in a limited way with trusted partners to operate the service.
Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and bank transfer providers to carry out financial transactions. These partners follow their own privacy policies.
Game Software Providers
Session and gameplay data may be transmitted to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and other software providers to deliver gaming services without interruption.
Law Enforcement Authorities
In cases of legal obligation, by court order, or to assist in fraud investigations, necessary information may be provided to the relevant authorities. Where possible, you will be notified in advance.
Analytics and Technology Services
Anonymized or aggregated data may be shared with analytics tools to improve platform performance. You cannot be directly identified from this data.
Cookies and Tracking Technologies
ace87 uses cookies and similar tracking technologies to improve your browsing experience and ensure the operation of our services.
Essential Cookies
Required for login sessions and core site functionality. These cannot be disabled.
Preference Cookies
Used to remember your language preference and site settings.
Analytics Cookies
Help us understand which pages are used most and improve the service.
Security Cookies
Help prevent fraud and unauthorized access.
Cookie Controls
You can disable most cookies by changing your browser settings. However, doing so may cause some ace87 features to not work correctly, particularly the login and transaction processes.
Your Rights
ace87 believes you should have full control over your own information. Your key rights are explained in detail below.
Right to Access Information
You may at any time request to see what information ace87 holds about you. Send this request to [email protected]. We will respond within 30 business days.
Right to Correct Information
If any of your personal information is incorrect or incomplete, you may request that it be corrected. Name, address, and similar details can be updated directly in the account profile; for other matters, please contact customer service.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, due to legal and regulatory obligations, some information (particularly financial transaction records) must be retained for a specified period.
Right to Object to Processing
You may object at any time to your information being used for marketing communications. To do so, contact customer service or use the unsubscribe link in the email.
Right to Data Portability
You may request a copy of the information held about you in a structured format. Send this request to [email protected].
Privacy Protection for Minors
ace87 strictly provides services only to those aged 21 or above. We do not intentionally collect personal information from any minor. If it comes to our attention that a minor has created an account, we will immediately close that account and delete the related information.
If you believe that information about a minor has been retained by us by mistake, please contact [email protected].
Policy Changes
ace87 may update this privacy policy as needed. For any significant changes, we will send a clear notification to your registered email address or on the platform. The effective date of the updated policy will be noted at the top of the page.
If you continue using ace87 after the notification, it will be understood that you have accepted the updated policy. If you object to the new policy, you will have the option to close your account.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the ace87 customer service team. We are always ready to help you.
When contacting ace87, please provide your account number or registered email address for verification purposes. This helps us provide faster service.
For more information, visit our FAQ page or Terms and Conditions, or learn about Responsible Gaming.